Legal

Privacy Policy

How fionadrive looks after the personal information you give us.

Effective from 9 November 2026.

Who we are

Fiona Taylor trading as fionadrive.

The information we collect, and why

We ask only for what we need to provide what you have asked for. There is no customer account on this site, no newsletter and no marketing list.

Booking a place on a workshop or course

When you book a dated session you give us your name, your email address and a contact telephone number, and you pay for the place. We record the session you booked, the amount, and the payment reference and status returned by our payment provider. The online form books one place at a time; if you need more than one place, contact us and we will arrange it. Our basis for this is the contract we have with you to provide the training.

Your telephone number, and how we use it

A telephone number is required for every workshop and course booking. The booking is not completed without one: the form asks for it and the booking is refused without it, so it is not an optional extra.

We ask for it for booking administration and participant support. In practice that means letting you know about a change to a date, time or venue, making sure you have the joining details for an online session, helping you get into the session if you cannot connect at the start, and reaching you quickly if something goes wrong on the day. We may call or text you about the session you have booked.

We do not use your telephone number for marketing, and we do not pass it to anyone else except where it is needed to deliver the training you have booked. Our basis for holding and using it is the contract we have with you.

Buying a physical resource

We hold your name, your email address, the item, the amount and the payment status. The delivery address is entered on the payment provider's page and is held with the payment record rather than inside the website's own order record. Our basis is the contract to supply the item you bought.

Downloading a free resource

No account is needed. We issue a private download link that expires after five minutes, and we keep the order record so a fresh link can be issued if yours expires or does not work.

Taking a payment

Payment is taken through Stripe's hosted checkout. Card and bank details are entered on the payment provider's page: this site never receives or stores them. Where the checkout offers a delayed payment method such as Klarna, that provider's own terms and privacy notice apply to that payment. We keep the payment reference, the amount and the status so that we can confirm, refund or look into an order.

Sending an enquiry through the website

The contact form asks for your name, email address, a subject and your message, so that we can answer you. Our basis is our legitimate interest in responding to people who contact us.

Leaving feedback, and testimonials

The feedback form asks for your name, email address, your message, an optional rating, and how you would like to be credited. If you tick the consent box we also record the exact wording you saw and the date and time you agreed to it. Reading your feedback rests on our legitimate interest; publishing it rests on your consent, which you can withdraw at any time.

If your feedback is published as a testimonial, only the credit form you chose is published, whether that is your full name, your initials, your first name or a professional description. Your email address is never published, and your feedback stays private until it has been reviewed.

Follow-up requests from a conference

If you ask Fiona to get in touch after meeting at an event, we hold your name, email address, an optional mobile number, an optional note and the topic you want to discuss, so that we can reply. Our basis is our legitimate interest in responding to people who ask us to make contact.

Group training arranged by an organisation

Where an employer or other organisation arranges training, the organisation gives us its own contact details and the names, and where supplied the email addresses, of the people attending. That information reaches us from the organisation rather than from the attendee, and we use it to deliver the session and to contact attendees about it. If you are attending through an organisation and want to know what it passed to us, please ask the organisation.

What we do not collect

We do not create customer accounts, we do not run a newsletter or marketing list, we do not build advertising profiles, and we never ask for card details on this site.

Cookies, embedded content and analytics

This site does not set any cookies of its own, and we have not added analytics, advertising or tracking tools to it. We do not follow you onto other websites. The platform that hosts and runs this site keeps the technical records it needs to serve the site and send its emails, and we do not use those records to identify individual visitors.

Two things on the site involve another company directly:

When you press a pay button you are taken to Stripe's hosted checkout on Stripe's own domain, which sets its own cookies and is governed by Stripe's privacy and cookie notices.
The training page includes a video from TikTok. TikTok's embed code loads from tiktok.com when that section of the page appears, so TikTok can set its own cookies and receive information such as your IP address and browser details before you press play. We do not control those cookies and TikTok's own notices apply. If you would rather avoid them, use the direct link to the video on tiktok.com instead of the embedded player.

Who we share your information with

We use a small number of service providers to run the site and deliver what you have bought, and they handle your information only on our instructions:

Stripe, our payment provider, so that payments, refunds and any delayed payment method chosen at checkout can be processed.
Base44, the platform that hosts and runs this website, including the database the records are stored in and the emails it sends to confirm a booking or an order.
The email delivery service behind those confirmations and session notices.
The postal service used to deliver a physical order, which needs the name and delivery address on the item.

We do not sell your information and we do not pass it to anyone for their own marketing. We will disclose information if the law requires it, or to establish or defend a legal claim.

Where your information is held

Your information is held in the systems of the providers listed above. Stripe and Base44 are international companies and may process information outside the UK, under the safeguards each of them publishes in its own privacy notice. We have not been able to confirm in writing which storage location applies to every service, so this notice does not claim one. If the location of your information matters to you, contact us before you book or order and we will tell you what has been confirmed.

How long we keep it

Nothing on this site deletes records automatically, so nothing is removed on a schedule. In practice:

Orders and payment records are kept while UK tax rules require business records to be kept, which is at least six years.
Booking records, including your telephone number, are kept while the session is delivered and afterwards as part of your training record, so that we can answer questions about training you have done with us.
Enquiries are kept while we are answering them, and afterwards for reference.
Feedback that has not been published is kept until it has been reviewed, and is deleted if you ask us to.
A published testimonial is kept while it is published. If you withdraw your consent we take it down and delete the record.
Download records are kept so that a fresh link can be issued.

Beyond the tax requirement, we have not fixed a separate deletion timetable for each kind of record. If you ask us to delete something we are not required to keep for tax or legal reasons, we will delete it.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the information we hold about you;
have information that is wrong or incomplete corrected;
ask us to delete information;
ask us to limit what we do with it;
object to what we do with it;
ask for it to be moved to another organisation;
withdraw any consent you have given, at any time.

Email info@fionadrive.com to make a request. We answer within one month. We may need to confirm who you are before we act, and asking us to delete information we must keep for tax or legal reasons may not be possible, in which case we will explain why.

How to complain

Please contact us first so that we can put things right. If you are still unhappy, you can complain to the Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline 0303 123 1113. Website ico.org.uk.

Changes to this notice

This notice takes effect from 9 November 2026. If what we do with personal information changes, we will update this page and change that date, so the version you are reading always describes what actually happens.

Contact

Privacy questions and requests go to info@fionadrive.com. Our business identity and address are set out at the top of this page.